Travis, the gentleman from Central Heat & Air Co was punctual, neat, friendly, and got to work quickly. He found the origin of the problem and was able to fix without any mess or drama. We did have to replace a part of the unit, a capacitor, which is never something you want to have to do; however, the part is under warranty and I am happy with the results. They also offer a warranty on the call, so if they did need to come back to address the issue again, it would be covered. I would definitely call on them again if needed. I appreciated the professionalism and the timeliness of the call.