These people are wonderful! I called simply to have an inspection/cleaning of heating element prior to onset of severe winter weather. The did just that... replaced a coil, after explaining that it wasn't necessary... but would be a good idea. Then, I asked a question about pieces of insulation that had recently blown through a floor register. The agent went into my crawl space and repaired/taped insulation around a pipe that had been damaged by a mouse. THEN he continued by inspecting every area of the crawl space for further or similar damage, finding none. He did all this extra, no charge. We also discussed when I should replace current element, signs I should watch for, and approximate cost of recommended units. No pressure whatsoever... just important information. Great! Highly recommended... hands down!